Return Policy

1. What is your Return & Exchange Policy?

We have no questions asked return/exchange policy, if for any reason you do not absolutely love your selection, you may return the item(s) in their original condition within 45 days from the date of purchase. 

We will issue a refund for the value of the merchandise returned and received in their original condition. Original shipping and handling fees are not refundable. Return postage is borne at customers' end and custom tax (if any) incurred from the return will be deducted from the refund amount.

Kindly note: We will not be responsible for returned packages that do not reach us. We strongly advise the use of Registered Mail so that tracking number can be provided by the postal agent for tracking of the package.

 

2. How long do I have to make a return or exchange?

We accept return or exchange within 45 days from purchase at our store.

3. How do I make a return?

To return your item(s), follow the steps below:

Simply request for our return form and return together with your item(s) in its original condition.

Upon receipt, we will issue a refund for the value of the merchandise returned after deducting the original shipping and handling fees and custom tax (if any) incurred from the return.

You may ship back the return with an insured and traceable shipping carrier of your choice. We recommend obtaining a receipt for all shipments and keeping it for your record. If you have any questions or concerns about Return Shipping, please feel free to contact our Customer Service department.

4. Do I need to pay for the return?

On returning the item(s), if the request is from your goodself, you will have to bear the postage cost of sending back the item to us.

Return postage varies from country to country, kindly check with your local post office for more information on International registered postage options.

5. Have you received my returned item(s)?

As postal delivery time is not within our control, we are not able to assure the exact time it reaches us. Upon mailing, please email us the tracking number so that we are able to track your package and locate where it is. Upon receipt, we will contact you as soon as possible.

6. Why hasn’t my return been completed yet?

Most returns are processed within 7 business days after we receive your return. Once your return has been processed, you will receive an email from our accounts. We won't leave you hanging!  

7. What should I do if I still have further questions about the return?

Please feel free to contact our Customer Service department. We do usually reply with 48 hrs of receipt of the sent email Mon-Fri (except on sat, sun and public holidays)